Reference

Terms and Conditions for India Accounts

We set out the account terms, access checks and dispute steps in one place so you know what applies before you open anything.

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jankalyan Terms and Conditions for India Accounts
HELP PATHS

How to Raise a Terms Query

If you want to question a clause, ask for a change or raise a mismatch in your records, use the contact paths below. We read requests against the registered account, the clause name and the current version date, so please include those details. That helps us answer faster and keeps the paper trail clear if the request needs a second check.

Team online

Email desk

Send the clause number, your registered contact, the date on the page and the exact change you want. We use that to match the right account record, check the current version and reply with the next step for your request.

Chat path

Use chat when you need a quick read on a term, a paused action or a correction request. Keep your account email ready so we can locate the correct file and avoid asking you to repeat the same details.

Written request

If you prefer a written trail, send a signed note with your account details and the clause you want checked. We keep it with the other records tied to your account, which helps when a second check is needed.

RECORD CARE

How We Handle Records and Access

We handle this page as part of account control, not as filler text. The accepted version, cookie choices, verification records and support logs are linked to your account so we can answer…

Data handling

We keep only the account data needed to apply these terms, process requests and settle disputes. Access is limited to staff who need it for that purpose, and every change is linked back to the account file for audit checks.

Cookie choices

Cookie settings help us remember session state, language and the page you accepted. You can clear cookies in your browser, but that may mean you need to confirm the terms again on the next visit and recheck your settings.

Account security

Your password and contact details stay linked to your account so we can spot unauthorised changes, verify requests and alert you about important term updates. Keep your login details private and change them if anything looks unusual.

Record retention

We retain accepted terms, transaction logs and support chats only for as long as needed for account handling, tax duties, dispute checks or fraud control. After that, we archive or remove them under the rules that apply.

Change requests

If you want a correction, ask from the registered contact and name the clause, date or record line you want changed. We may ask for extra proof before we alter anything in the file or confirm the update.

Contact path

For any rights request, use the support route on this page and include your account email plus the topic. That helps us answer in order and keeps the request tied to the right version of the terms.

Common Questions on Account Terms

These questions cover how the terms apply to your account, what happens when local law changes and how you ask for a correction or copy. If you still have a clause-specific question after reading them, use the contact path above and include your registered email so we can match the accepted version, the date and the record line without delay.

Yes. We may update them when local law changes, the account flow changes or a payment rule needs a rewrite. The version shown at acceptance applies until a newer version replaces it for your account.

If local law differs from a clause here, the local rule applies to the extent required. We keep the rest of the terms active, and the affected clause is read in the narrowest workable way.

Access can be paused if a check is pending, a clause needs fresh acceptance or a local rule changes the way we can serve your account. The pause stays until the issue is cleared.

Yes. Send the request from your registered contact and name the record you want copied, corrected or removed where the law allows it. We will check the file and reply with the next step.

We keep accepted terms, transaction logs and support chats only as long as needed for account handling, dispute checks, tax duties or fraud control. After that, we archive or remove them under the rules that apply.

Use the support route on this page and include your account email, the clause name and the date shown on the version you accepted. That helps us route the request to the right team.

If you stop using the account, the accepted terms still govern stored records, open requests and any remaining obligations until the account is closed and the retention period ends. We keep only what the law requires.

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