Reference

Privacy Policy for your jankalyan account

We set out how we collect, use, store and protect the data tied to your account, device and payment activity, including UPI, Paytm, PhonePe and Google Pay records.

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jankalyan Privacy Policy for your jankalyan account
REQUEST CHANNELS

Where to Send Privacy Requests

Privacy requests are handled through the same contact routes you use for account help, but we sort them as data requests so they reach the right team. Use the in-account form, send a message from your registered email, or ask in chat if you need a written trail. Tell us what you want changed, copied or removed, and include enough detail for us to match the request safely.

Team online

In-account form

Use the form inside your account area for correction, access or removal requests. Add the email or phone linked to the account so we can match it quickly and route it to the privacy team.

Registered email

Send a message from the email linked to your profile and mention the change you want. We may ask a small check back to protect the account before we process the request.

Chat desk

If you need a written trail, ask the chat desk to log your request. This works well when you want to confirm how data, cookies or payment traces are handled.

SAFE RECORDS

How We Handle Your Data

We record only the data needed to run your account, check payments and keep logs for security and dispute checks.

Data we collect

We keep basic identity fields, login history, device details and payment traces only where they are needed for account handling, security checks and lawful record keeping. We do not add extra fields without a clear reason.

How we use it

Your data helps us confirm sign-in, show the correct language, complete deposits, settle withdrawals and spot account misuse. We limit the use to those tasks and the lawful duties that come with them.

Cookies and sessions

Cookies and similar tools remember your session, keep pages stable and store small preferences such as language. They do not change your account data, and you can clear them through your browser at any time.

Security controls

Access to records is restricted to staff who need it for support, checks or payments. We use login controls, audit trails and request checks so changes are not made on the wrong account.

Retention rules

We keep records only as long as needed for the account, dispute checks, financial reconciliation or other lawful duties. Once the reason ends, we review whether the record can be deleted or reduced.

Your change requests

If you want a copy, correction or removal where local law allows it, send the request through the listed contact path. Tell us what should change and we will answer after verifying the account.

Privacy Questions, Records and Requests

If you want to know what we keep, how we use it or how to ask for changes, this section sets it out in plain English. It is written for India and follows local law wherever access, retention or correction is concerned. Read it before you open an account so you know how payment traces, cookies and login records are handled from the start.

We collect account details, login history, device data and payment traces only for account handling, security checks and lawful record keeping. We avoid collecting anything that is not needed for those tasks.

Yes. Cookies and similar tools remember session state, language and small site preferences. They help the page stay stable, and you can clear or block them in your browser settings if you prefer.

Yes, where local law permits. Send a request through the contact path below, and we will match it to the account, check the request and reply after verification.

Payment traces from UPI, Paytm, PhonePe and Google Pay help us confirm deposits, reconcile withdrawals and keep the wallet record aligned with your account. We use them only for those actions and lawful checks.

We keep records for as long as the account is active or as long as law, tax, audit or dispute needs require. After that, we review what can be deleted or masked.

Only staff who need it for support, payment checks or security can view the relevant parts. Access is logged, and requests to change records need verification before we accept them.

Use the in-account form, the registered email or chat desk listed in the support section. Say whether you want access, correction or removal, and include enough detail for verification.

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